Service we deliver

REMOTE IT SUPPORT SERVICES

Iveata Solutions can give you services of a remote helpdesk, which will function as an efficient virtual IT support team. You can hire our remote technical support services for your internal IT needs or as a third-party IT support service for your clients. Here is a gist of our offshore remote support services.

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01. Request Analysis

Once you outsource remote tech support, the support request is logged using an online ticketing tool against which a session is opened. Depending on the priority and client convenience we support via phone, email, and direct contact

02. Service Suite Download Support

We guide your clients to download the correct service suite that is supported by the computer hardware at their end. We ensure that the software is fully compatible for uninterrupted troubleshooting

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03. Configuring the Software

Using verbal and written instruction we assist your clients to configure the access control and network settings to ensure that the remote service suite is securely configured

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04. Remote Troubleshooting

After successful configuration, we acquire a unique ID that would allow us to identify your machine via the internet before we begin troubleshooting the challenge

05. Client Feedback

After resolving the IT challenge, we request for service feedback to document the client experience and satisfaction level

Brief on What We offer

Instant Remote Solutions

When you have IT-related issues, a technical specialist can be sent to your location to resolve and troubleshoot them. Our highly-trained specialists have years of experience with all the latest hardware, operating systems, and software to effectively solve your maintenance and support needs.

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Infrastructure and Desktop Management

Our flexible infrastructure managed services include helpdesk support, infrastructure monitoring, remote and onsite support, and scheduled services preventative maintenance programs.

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IT Helpdesk

​Our helpdesk will record and track your requests and ensure that they are completed to your satisfaction. You can open and track support tickets through our self-service portal, by phone, or by email.

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Proactive Management

Proactive monitoring and maintenance allow you to fix problems before they arise

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Happy Clients*
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Satisfied Users*
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Average Respose Time*
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Average Resolved Time*
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* Updated weekly
Install

Install the easy-to-use and light weight remote agent on your work station.

Remote and Onsite Service

Choose which services to access remotely and which ones to be supported onsite

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Quick Issue Resolution

Service desk support lets you resolve technical issues quickly and efficiently

After Hours’ Support

We support different time zones and have staff on call in case there are major issues after hours

Value Added Services

Additonal Services

Along with easy access and secure remote support. iveata Provides additional value added services.

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Track Sessions

We maintain and audit comprehensive data about every remote support, like which technician transferred files or who carried out a particular installation.

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Record Sessions

Troubleshooting issues during support sessions may involve a lot of intricate operations that don't always go as planned. With session recording we can go back, review the whole session and resolve the issue. **recording would commence only with customer constant

Pricing Plan

great price plan for you!

Being able to multi-task effectively is key to providing high quality remote support

Current
RDP

Remote Support
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$30/Per Hour

  • Microsoft Windows Server
  • Microsoft Small Business Server
  • Microsoft Exchange Server
  • Help Desk Services
  • Break Fix Support
  • Proactive Management
  • Consulting
  • Server Support
  • Server Deployment
  •  
Purchase
Setup and Installations
Ser07

$30/Per Hour

  • Desktop and Laptop
  • Microsoft Windows/Exchange Server, AD Domain Environment, SBS
  • Desktop Application Software
  • Microsoft DHS/DHCP Server and Configuration
  • Printers and Peripherals
  •  
Purchase
Incident-based Support
Ser08

$15/Per Hour

Website Monitoring

  • Online Connectivity Issues
  • Browser Connection issues
  • Data Retrieval
  • Adware/Spyware/Malware Removal
  • Virus Removal
  • Slow System Issues
  • System Formatting Issues
  • Performance Tuning Issues
  •  
Purchase
NETWORK SUPPORT
Ser07

$25/Per Hour

  • IP Address Management 
  • Network Routing 
  • Switch Port Issues 
  • Managing relationship with Internet Service Provider (ISP) 
  • Network Traffic Analysis and Performance 
  • Managing Network Connectivity
  •  
Purchase
NETWORK SUPPORT
Ser07

$25/Per Hour

  • IP Address Management 
  • Network Routing 
  • Switch Port Issues 
  • Managing relationship with Internet Service Provider (ISP) 
  • Network Traffic Analysis and Performance 
  • Managing Network Connectivity
  •  
Purchase
NETWORK SUPPORT
Ser07

$25/Per Hour

  • IP Address Management 
  • Network Routing 
  • Switch Port Issues 
  • Managing relationship with Internet Service Provider (ISP) 
  • Network Traffic Analysis and Performance 
  • Managing Network Connectivity
  •  
Purchase
Setup and Installations
Ser07

$30/Per Hour

  • Desktop and Laptop
  • Microsoft Windows/Exchange Server, AD Domain Environment, SBS
  • Desktop Application Software
  • Microsoft DHS/DHCP Server and Configuration
  • Printers and Peripherals

 

Purchase
NETWORK SUPPORT
Ser07

$25/Per Hour

  • IP Address Management 
  • Network Routing 
  • Switch Port Issues 
  • Managing relationship with Internet Service Provider (ISP) 
  • Network Traffic Analysis and Performance 
  • Managing Network Connectivity
  •  
Purchase