Service we deliver
REMOTE SUPPORT BUNDLE
The most required professional remote support solution to work from anywhere and anytime with live call and chat assistance.
Iveata Provides you with a scalable, enterprise-grade solution that is essential to support your demands as your organization grows.
We have inherited security on all aspects of the services. From establishing the connection to maintaining the records of the secession.
Our team ensures to respond immediately to the customers support request and resolve the issue as soon as possible.
Brief on What We offer
Instant Remote Solutions
Your employees may find their work device being clumsy at certain times. What if this happens during after-office hours or even worse just before a dead line. They need support, a reassuring support that can get them back in to business.
Boost productivity with our out-of-the-box remote access and support.
24*7 Support
We Deliver cross-platform IT support around the clock along with a response time of not more than 10 minutes.
Secure access
All transmissions takes place through SSL (TLS 1.2) /256-bit AES encryption protocols which is the industry standard security practice. This is the same standard used in online banking and payment transactions.
Easy Access
As the support service is web based, we do not require you to open specific ports in firewall or make changes in the existing rules.
Install
Install the easy-to-use and light weight remote agent on your work station.
Connect
Approve and establish encrypted connection to remote support.
Initiate
Request support via Webpage, Email or simply over a Call.
Communicate
Communicate with the solution specialist via live call or chat message.
Value Added Services
Additonal Services
Along with easy access and secure remote support. iveata Provides additional value added services.
Track Sessions
We maintain and audit comprehensive data about every remote support, like which technician transferred files or who carried out a particular installation.
Record Sessions
Troubleshooting issues during support sessions may involve a lot of intricate operations that don't always go as planned. With session recording we can go back, review the whole session and resolve the issue. **recording would commence only with customer constant
Pricing Plan
great price plan for you!
Being able to multi-task effectively is key to providing high quality remote support
